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Frequently Asked Questions
Frequently Asked Questions
General
- Yes we do! You may visit our store at Golden Mile Complex, 5001 Beach Road #02-64, Singapore 199588
- Yes we do! For groupbuy enquiries, please email contact@thaisupermarket.sg
- We try our best to match the price with the physical store but for certain products, prices might vary as we have to factor in HR, packing and miscellaneous costs in for logistics and site maintenance.
Payment
- PAYNOW (We prefer this!)
- Visa/Master
- No, currently we do not accept cash-on-delivery.
- You may apply the discount codes under "Enter Coupon Here" field when checking out.
Delivery
- Thai Supermarket shall not be liable for any delays in its delivery services, if the delay has been due to causes beyond the control of Thai Supermarket. We deliver only to addresses within mainland Singapore including Sentosa Island. For deliveries to outlying islands and Jurong Island, please contact us at contact@thaisupermarket.sg Thai Supermarket does not deliver internationally at this point.
- Monday - Saturdays 9:00AM - 22:00PM
- Minimum Order: $25
- Door Step Delivery: $6
- Free delivery for orders above $100
- No, unfortunately we are unable to facilitate self collection as of right now and only do door step delivery. However you may visit our physical store at 5001 Beach Road #02-64, Golden Mile Complex Singapore 199588
- Yes, a text/call will be made upon arrival.
- A text/call will be made upon arrival. Should the recipient be not at home at point of delivery, permission to leave the orders at the doorstep will be requested.If permission is not granted/recipient is unreachable, we will rearrange for a FOC redelivery at the nearest date possible; subsequent redeliveries wille be at $6.
Orders
- Unfortunately, we are unable to change the items upon order confirmation. Please ensure that you have the correct orders.
- Your order will be proceesed upon check out. Should there be any changes in order status on our end, we will contact you directly. Alternatively, you can simple register as a customer on the website and click on "Order Status" for easier access.
- Please contact us immediately with your order number and we will investigate so as to rectify the situation as fast as possible. Reach out to us now at contact@thaisupermarket.sg
- Please contact us immediately on the day of delivery and we will rectify the issue by the next delivery day. You may reach us at contact@thaisupermarket.sg or whatsapp +65 8138 3715
Returns and Exchanges
- Unfortunately, Thai Supermarket currently do not accept any exchanges/refunds unless the customers received wrong/spoilt/damaged product liable on our part.
